Shipping and Return Policy
Free Shipping:
Free shipping applies only to orders shipped within the United Kingdom. Orders shipped to international addresses do not qualify.
Free Shipping does not apply when alternate methods are selected.
Shipping Methods:
Lightweight items will be shipped via DPD, Royal Mail, Hermes (Corporate) mailing services. Delivery time between 2 to 3 days, depending upon the distance to the destination and weather conditions.
Shipping Cutoff & Policies:
Orders received before 2PM will ship the same day. Orders received after 2PM will ship the next business day.
Orders received during holidays will be shipped the next business day.
We reserve the right to select the free shippping method according to best rates offered by the carriers.
Capsuline is not responsible for orders that are not received due to being absent during your scheduled delivery time. Once your order is shipped, you will receive an email with your tracking information. Please use this information to keep track of your package and schedule any necessary shipping arrangements with the shipper. If you do not receive shipping information within 48 hours, please contact us at info@capsuline.com.
Capsuline is not responsible for refunding the shipping charges once an order has been shipped, if the customer has paid shipping. If an order is canceled after it has already been shipped or marked as shipped by the delivery service, shipping will not be refunded or included in the total amount refunded.
Return Policy
At Capsuline, we are sure that you will enjoy your purchase! However, if for some reason you wish to return our products, please be sure to review all the info below.
Overview
At Capsuline, we are confident that you will enjoy your purchase! However, you may return any Product for a refund if you are dissatisfied for any reason, provided that you will be responsible for all shipping costs, Import Charges, and other Additional Charges associated with the return back to Capsuline’s warehouse. For Products from a Bulk Order, the additional terms below relating to Bulk Orders also apply.
Products that are capsules, herbs, supplements, or vitamins (collectively, “Perishable Products”), which are food-grade products made to exacting standards for human consumption, must be returned unused in the original unopened packaging in order to qualify for a refund. We do not accept returns for any Perishable Product if its packaging has been opened. All other Products (e.g. accessories), must be returned in the original packaging and in perfect unused working condition in order to qualify for a refund.
In order to qualify for a refund, email us at support@capsuline.com BEFORE shipping any Product back to us to receive a return authorization number which must be included with your return, and each returned Product must be received by us no more than 10 calendar days for Domestic Orders or 30 calendar days for Non-Domestic Orders, each from the date the Product was delivered (as measured by the relevant carrier’s tracking records).
Therefore, we strongly recommend that you inspect all Orders as soon as possible after delivery. Provided you comply with and satisfy all terms and conditions set forth in this policy, we will process your refund within three Business Days after we receive and inspect the applicable returned Product in our warehouse.
If any of the applicable conditions in this policy are not met with respect to any Product, such Product cannot be returned for a refund, and the corresponding sale is final (even if quality issues are not discovered until after the applicable timeframes).
Returns for Bulk Orders:
In addition to the applicable terms above, for any return of Perishable Products from a Bulk Order between April and September, such Products must be shipped back to the Capsuline warehouse via refrigerated transport at your sole cost and expense in order to protect the stability and quality of the Product. In any case, if any Perishable Product is received in our warehouse in unsellable condition (as determined by Capsuline in its sole discretion), Capsuline reserves the right to refuse a refund in its sole discretion. Notwithstanding the foregoing, all returns of Products from Bulk Orders are subject to a 20% restocking fee.
- Returns are accepted no more than 30 days from the day you received it. Refunds are processed within 48-72 hours after we receive the returned items in our warehouse.
- Customer is responsible for the return charges.
- Capsules, herbs, supplements, and vitamins must be in the original, unopened packaging. Products in any other condition cannot be returned. This is due to the fact that these are food-grade products made to exacting standards for human consumption.
- All other items must be in the original packaging and in perfect unused working condition.
If you have a return, please email us at support@capsuline.com
Broken Items
Proof of broken and or damaged shipments must be provided by the customer in form of photo displaying the label on the product with the packing slip, please email your photo to info@capsuline.com with all order information and a customer service representative will contact you with a resolution.
Duties and Taxes:
All international packages are subject to duties and taxes. Capsuline is NOT responsible for paying duties and taxes. Import duties, taxes, and charges are not included in the item price or shipping cost.
- The recipient is responsible for custom fees, duties and taxes associated with the purchase. Fees may vary depending on the regulations of each country.
International Cancellations:
International orders cannot be cancelled if the product has been shipped and the carrier has picked up the merchandise from our warehouses. Capsuline is not responsible for refunding the shipping charges once an order has been shipped.